We make the difference to meet your customers expectation with an average 95% satisfaction rating, we go above and beyond.
We take the time to get to know your brand and prepare our support agents to represent your brand in confidence.
Set up is simple and easy. In less than 2 weeks we can have the support team up and running through all channels; phone, email & chat.
We keep you in the loop. Our Support Department will have close contact with your team and deliver live results as well as important feedback from your players.
Missed Chats Rate
Response Time Chats
Response Time Emails
We provide a full-service customer support solution for your iGaming operators. This option is highly customizable. We work closely with you to ensure that your brand culture and needs are fully represented in all areas during the on boarding process and setup. We ensure that our Support Agents representing you doing what it takes to maximize your brand loyalty.
Since our inception in Malta 3 years ago and our move to Barcelona a year later, Rubiko has been able to continually grow and adapt to our merchants' needs.
Because of that over time our focus gradually shifted towards providing the best possible Customer Support service and experience to the gaming operators. Our native speaking agents are the voice of our client's brands to their players and strive to provide solutions to problems, no one even knew existed.
To celebrate this path in our development and spread the good news, we decided to go for a new name for the company, combined with a strong new design and presence on the market.