Position title
Night Shift Japanese Customer Support Agent
Description

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Japanese Customer Support Agent to be part of our team in our fun offices based in Barcelona. You will be providing customer support to our clients in the iGaming industry.

Responsibilities
  • Help and communicate with our customers via e-mail and live chat
  • Providing customer support on gaming, financial, technical, or any applicable issues related to the Customer Support department
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered
  • Work collaboratively with other team members and contribute to a good atmosphere at the office
  • Actively report internally to the team lead and various partners with information about the status of the various markets and customers
Qualifications
  • Previous experience in Customer Support and iGaming industry is an advantage
  • Native in Japanese– both verbal and written, is mandatory
  • Excellent written and verbal communication skills
  • Excellent team player, with an initiative to work independently
  • Can work well under pressure
  • Flexible when it comes to working hours
Job Benefits
  • Assistance in obtaining NIE and SS number
  • 150€ per year to use for wellness
  • Daily fresh fruit and coffee service for all employees
  • Free Spanish classes
  • Great colleagues and fun company events!
  • Competitive fixed salary + commissions + bonuses
Employment Type
Full-time
Job Location
Barcelona, Spain
Beginning of employment
September 2020
Working Hours
• 40 hours per week on a shift basis, including weekends • Working hours: 12:30 a.m. - 08:30 a.m.
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Position: Night Shift Japanese Customer Support Agent

Thank you so much for your interest in the Customer Support Agent position with Rubiko. We’ll be in touch in three weeks if we’d like to meet you for an interview. If not, your resume will be sent to our recruiting database and we will contact you once we have a suitable position for you.